RETURN & EXCHANGE POLICY

 

  1. Defective merchandise may be returned and exchanged in store within seven (7) days from date of purchase. Original proof of purchase or Official Receipt should be presented at the time of request for return and exchange.
  2. Defective merchandise for return and exchange must have hang tags and/or price tags.
  3. Merchandise that were already used, altered & or washed shall no longer be accepted for return and exchange.
  4. The valuation of the merchandise subject to return and exchange shall be based on the purchase price paid or current selling price at the time of request for exchange and return, whichever is lower.
  5. Exchange of defective merchandise to another item of lower value shall not entitle the purchaser to the return of the merchandise to another item of higher value, the price difference shall be paid by the customer.
  6. Only items purchased from GRAMIIX can be exchanged.
  7. Customer is not entitled to a return and exchange under the IRR of R.A 7394 of the Consumer Act of the Philippines, based on the following reasons:
    • Sudden change of mind upon purchase
    • Defects caused by misuse or mishandling of the customer.
    • Awareness of defects in the items bought during a clearance or sale or sales promo with marked-down prices.